Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Survey content you create and publish
• Survey responses collected through your surveys
• Usage data and analytics about how you interact with our service
• Payment information when you subscribe to a paid plan (processed securely by Stripe)
• Communications you send to us (support requests, feedback)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience

Data Sharing & Disclosure

We do not sell your personal information. We may share information in the following situations:

• With your consent or at your direction
• With service providers who assist in operating our platform (hosting, analytics, payment processing)
• When required by law or to respond to legal process
• To protect the rights, property, and safety of Snap Ask, our users, or the public
• In connection with a merger, acquisition, or sale of assets

Data Processors & Third-Party Services

We use the following third-party service providers to operate our platform. Your data may be processed by these providers in accordance with their respective privacy policies and our data processing agreements:

• Stripe Inc. (San Francisco, USA) — Payment processing — Legal basis: EU-US Data Privacy Framework
• Mistral AI (Paris, France) — AI-powered survey generation — Legal basis: EU-based processor
• Resend Inc. (San Francisco, USA) — Transactional email delivery — Legal basis: Data Processing Agreement
• Neon Inc. (EU region) — Database hosting — Legal basis: EU-based processor
• Vercel Inc. (San Francisco, USA) — Application hosting and CDN — Legal basis: EU-US Data Privacy Framework
• Upstash (EU region) — Rate limiting and caching — Legal basis: Data Processing Agreement
• Sentry (San Francisco, USA) — Error monitoring and performance tracking — Legal basis: Data Processing Agreement

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete personal data
• Request deletion of your personal data
• Restrict processing of your personal data
• Data portability — receive your data in a structured format
• Object to processing of your personal data

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time through your account settings.

Cookies & Tracking

We only use essential cookies required for the service to function (authentication session). No tracking or analytics cookies are used. No consent is required for essential cookies under GDPR. We do not use any third-party advertising or marketing cookies.

Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@snapask.app or by mail: Gabriel Marchesan Almeida, Wiener Str. 37, 76344 Eggenstein-Leopoldshafen, Germany.